From the moment I first called her until my case was resolved, Sarah put me at ease and I knew I was in good hands. She is knowledgeable and patiently answered all of my questions. She kept me informed through every step of the process and responded to my communications in a timely manner. She is very professional and was able to negotiate a favorable outcome for me. I found her very professional and worth every penny of her retainer fee. I highly recommend her and am glad I hired her.